Yesterday, a colleague from the foreign trade business of Junye single watch boxes manufacturer complained. She said that her customer was slandering our Watch Packaging Box manufacturer for shoddy and deliberately delaying time. It was obviously his own problem, but he didn’t look carefully. He shifted all the responsibility to the carton factory, which made her crazy. So what was the specific situation of this foreign customer who needs to pack and order watches?
At the end of last month, I thought that customers in Saudi Arabia needed a batch of custom-made boxes for Gift watch box. Their designers’ idea was to have a golden effect. The foreign trade colleagues of the single watch boxes customization manufacturer also told him in the process of communication that the kind of full-size hot rose gold he wanted could not be made, so the only thing he could do was to order rose gold card paper, which was also considered special paper. Because there was no stock, it took about 5-6 days, Before ordering rose gold card paper, the colleagues of foreign trade emphasized repeatedly that hot rose gold and rose gold card paper are two different things. The renderings also sent photos to him for reference. They are two different things. Moreover, because the Saudi customer was worried, he didn’t choose to proofing and started to make large goods directly. The colleague in charge of the packaging of the watch box also emphasized that, After proofing, you will have a better understanding of the data of this carton and whether it is the desired effect, but he still refuses to decide to make bulk goods directly.
It took about 10 days for the custom-made rose gold card paper to be included. The bulk goods came out, were delivered to him, and were probably delivered to him yesterday. However, the Saudi customer was very dissatisfied with the box packed and customized for the watch, The core content of the specific description is “the color of this rose gold card paper doesn’t look like what he wants, and it looks like a very low-grade material. Moreover, they found paper bags made by other companies, which were sent to them seven days ago, but your watch box factory took more time. This is the first and last cooperation. It is necessary to cancel the order and return them.”
The colleague in charge of the watch packaging custom-made box was completely driven crazy by the Saudi customer. All processes, materials and effects were selected according to his choice. He also emphasized and reminded that, just like the news released by the editor in chief two weeks ago, customizing something is not a unilateral work on one hand, but requires mutual cooperation between both sides to achieve a satisfactory effect, The Saudi customer is still in the process of negotiation, because all the chat records are available, and the due reminder obligations have been completed. It is implemented step by step according to the electronic contract. As for the delay of about 7 days compared with other factories, it is not because the rose gold paperboard needs to be customized, and the special paper needs to be customized because of the low circulation in the market.
Another colleague who placed the order with the colleague who was responsible for the packaging and customization of watches. The 20000 tags she sent to Dubai had already been shipped. During the discussion yesterday, the master said that it would take seven days for others to complete the order. If it wasn’t custom-made rose gold card paper, it would take four days to complete the order with ordinary double copper paper. At present, there is no satisfactory solution. If we follow the processing rules of the platform, It was very disadvantageous to the Saudi customer, because Junye single watch boxes manufacturer complied with the regulations throughout the process, and the evidence of chat records could be provided. The follow-up development team will continue to pay attention to it.