These days, an Italian magic customer and Junye packaging factory have a very strange perfume gift bag customization transaction. Why is it strange? Because the perfume gift bag supplier has not found some records of communication with him in this year. Is this the case with this customer?
After perfume gift bag supplier contacted many relevant departments, we finally figured out what happened to this Italian customer who needed perfume paper bag customization. It turned out that this customer contacted us through an e-commerce platform in August last year and asked us to help him make paper bags. Then after looking at his wrist strap demand design drawing, we gave our opinions, Then he told us the quantity we needed. After we gave the customized price of the handbag and quantity, the sample fee and the unit price of large goods + freight, the customer disappeared. Yes, it disappeared.
Then after more than a year, that is, until last April, suddenly, the perfume gift bag manufacturer received an order and placed the sample fee of the sample list. Just as everyone was frantically looking for the information of the recent dozens of lists, they found that they could not find the source of this money. Until the night before yesterday, on Sunday, the person in charge finally checked it out. This was the money of an Italian customer in August last year, And immediately sent someone to contact him. At this time, many friends would say, don’t the customer service of the perfume paper bag factory know it? In fact, at the beginning, the customer service with this customer left because of marriage, and this customer was also assigned to other colleagues to follow up, and this customer has never replied, nor contacted the perfume paper bag factory, resulting in a sudden inability to communicate.
But the problem also came. Even if the perfume gift bag supplier already knew that it was the Italian merchant, there were three big problems ahead. His sample fee was last year’s price. In August last year, the price was very different from the current price; Moreover, it is approaching the end of the year, and the scheduling of all paper packaging is basically full. If you want to arrange it, you can only arrange it to the back, which does not necessarily guarantee the timeliness; Some documents at that time have been lost and need to be rechecked. Many details can only be placed as a new customer, so now we are still communicating with this Italian customer about these problems to see if he can accept them. My friends think it’s not strange?